North Star Systems is a hardware and software developer in Saskatchewan, Canada that manufactures Tattle Systems, a tool that supports business operations. Tattle Systems capabilities take technology to the next level. Real-time remote location, level, and data reporting define Tattle Systems. In our North Stars Systems Technology Tuesday series we will be exploring the business, culture, and impact of the technology industry. In our latest piece, North Star Systems Client Relations Manager, Brittany Clark shares how we support our clients across North America
Tattle Systems client support helps you mind your businessWith more than a dozen variations of North Star Systems, Tattle Systems installed across western Canada, the first priority for Client Relations Manager Brittany Clark is to understand the client. She believes that once they’ve made the step to purchase Tattle Systems, it’s really on the client relations team to help them understand the value it can have.Sometimes, this includes overcoming scepticism. Clients have been in business successfully for decades, with established routines and systems.
Will a Tattle System help or disrupt current practices?Clark gives an example from the anhydrous industry. A staff member would use a wall map and pins to mark locations of carts across their trading area. Phone in hand, they kept track of staff in the field to ensure product got to clients when they needed it.
“There was some hesitation as they saw the Tattle System as a competitor for their job,” she says. “Once they tried it, it made their job so much easier – they’re now one of our biggest fans.”Tattle Systems help clients deliver product where it’s needed, when it’s needed, in the process saving operating costs such as fuel and wear-and-tear on equipment. It also makes operations more manageable.
“One of our clients said, for the first time in many years of working in dispatching, they were able to go home for supper,” Clark says.Tattle Systems are extremely robust, backed by a support team to immediately address unforeseen challenges. When a software bug took the system offline in May 2018, client calls came pouring in by the dozens. The close-knit team in North Star Systems Saskatoon office brought their specialized skills to bear and had the system back up in less than an hour. When a client commits to buying Tattle Systems, Clark explains they’re also buying North Star Systems commitment to them to deliver the greatest possible value and benefit to their business. This includes the obvious, such as equipment delivery, installation and all supporting documentation, but also training delivered right to their desks via custom online seminars. It also includes personal follow-ups from Clark and her team.
“One of the things that we’ve realized over these past two years is that everyone uses the system a little bit differently, depending on application,” Clark says. “It’s really important to understand what the client wants.”
Our team is based out of Saskatoon Saskatchewan in the Enterprise Centre. We engineer, manufacture Tattle devices and house our sales group together in one office. Our business continues to grow along with our team. At North Star Systems we pride ourselves on a quality made product called Tattle Systems. Our diverse team provides solutions and support to meet our client’s needs and business objectives. At North Star Systems Partnering to grow and innovate is an integral part of our mission.